Role: The Help Desk Technician is responsible for providing assistance to internal and external clients for MFP, printer, facsimile, scanner, computer system network configuration, and software application problems. This includes analyzing, troubleshooting and configuring this equipment and/or systems through phone or remote support connection. The Help Desk Technician is also responsible for providing pre- and post-sale technical support to the Sales Department.
Other duties as assigned
Desirable traits include excellent listening and verbal communication skills, and ability to troubleshoot using experience and working knowledge of networked output device administration including: drivers, network settings, SMTP email configuration, and fax setting configuration. Must embrace continuing education to reach and maintain high levels of personal and professional success. Proficiency in basic math, written and oral communications, and Microsoft Office are required. Certifications such as, MCP, CompTIA A+, Net+, CCNA are desired.
Knowledge and use of:
o Internet Protocol (IP) addressing
o Microsoft Desktop and Network Operating Systems
o Microsoft Office
o Common security applications
o Simple Mail Transfer Protocol (SMTP)
o Domain Name System (DNS)
o Server Message Block/ Common Internet File System (SMB/CIFS)
o Basic command line troubleshooting tools
90% Help Desk Calls with External Clients
10% Internal IT Duties
This is an opportunity for the right person to grow with an exciting company on a mission to provide the best Client experience by having the best people.
We are currently interviewing for positions in Portage, but will consider all qualified applicants.
Please send inquiries and resumes to firstname.lastname@example.org