Bank of Mauston is a family-owned community bank, with a long-standing commitment to providing personalized banking services to its customers. With a history of high-quality service, the bank sought to modernize its physical space and enhance the customer and employee experience.
The Bank of Mauston turned to Rhyme, their trusted partner for printing needs and smaller furniture projects, to address their goals of enhancing privacy for employees and customers while refreshing the bank's aesthetics—a much-needed update, as their last significant renovation dated back to 1991.
The banking environment has evolved, and so have the demands for confidential and comfortable interactions. The existing layout lacked adequate privacy for both staff and customers and was in need of an aesthetic refresh.
The workstation design required significant changes to improve efficiency and ergonomics.
The new furniture featured standing desks and chairs with enhanced ergonomic features, requiring staff training to maximize their benefits and ensure proper usage.
The bank’s leadership, particularly Vice President Molly Scully and Marketing Director Kim Walsh, collaborated closely with Rhyme’s team throughout the entire process. This partnership allowed Rhyme to gain a deep understanding of the bank's unique requirements, ensuring the new workstations were tailored to their needs. The updated layout introduced dedicated workspaces for each teller, replacing the previously open, shared U-shaped counter. This transformation significantly enhanced privacy, enabling employees to hold confidential conversations with customers without distractions or overlapping communication.
Recognizing the importance of employee well-being, Rhyme provided ergonomic furniture, including elevated standing desks. One of Rhyme’s team members also conducted training sessions to ensure that employees fully understood how to use the new ergonomic features to their advantage.
The renovation was meticulously planned, with a clear timeline developed by Rhyme to ensure minimal disruption to the bank’s operations. This included a step-by-step process for moving furniture, installation, and employee preparation.
The redesigned workstations created more privacy for both customers and employees. Tellers were able to engage with customers more comfortably, without overlapping conversations, leading to a more professional and effective service environment.
The ergonomic improvements, including adjustable standing desks and improved seating, contributed to higher employee comfort and productivity. Staff reported that daily work tasks had become easier and more efficient, with the added benefit of healthier workstations.
The aesthetic overhaul transformed the bank’s atmosphere, giving it a fresh, contemporary look that reflected the bank’s values of providing quality and up-to-date services to its customers.
Both Kim Walsh and Molly Scully expressed satisfaction with the process, highlighting Rhyme’s exceptional customer service, communication, and ability to meet all their needs. They appreciated the collaborative approach Rhyme took, ensuring that every aspect of the renovation was tailored to their requirements.
“The Rhyme team went above and beyond to help us with every need that we had. From putting together a great timeline for all the employees, to our design, to the install to moving furniture.”
– Molly Scully, Vice President