RHYME SERVICE

MEET THE RHYME SERVICE TEAM

 

At Rhyme, our commitment is to consistently deliver exceptional service. We achieve this by assembling a team of dedicated individuals who are eager to assist in any way possible. Time and again, these outstanding individuals have demonstrated our ability to consistently provide top-tier service, earning us numerous prestigious service awards annually—recognitions reserved for the country's elite service providers, typically comprising the top 5% or fewer. It’s these same people you can expect to be the ones servicing your equipment each time.

 

“Rhyme has achieved elite service awards by hiring good people who have a natural desire to help others. Rhyme simply enables them to perform well by providing all the training, resources, and freedom to serve people as they see fit.” – Mike Steinhoff, Rhyme President

 

AWARDS

Rhyme’s service team is dedicated to providing the best service possible, and because of this has received numerous awards and achievements, many of which are the highest level achievable. These awards are achieved from various entities, some from manufacturers themselves, and others from third-party evaluators who rank the best service providers nationwide.

 

Master Elite MPS Award

 

 

Xerox Master Elite Accreditation

Rhyme has been a partner with Xerox since 2018 and has already received several awards and certificates. In 2024, Rhyme received a Certificate of Accreditation from Xerox as a Master Elite Accredited Managed Print Service Partner, placing Rhyme as one of 4  Xerox partners in the US to reach this level. The Xerox MPS Accreditation program is available to a select group of partners who demonstrate MPS expertise and business revenue growth. To become accredited, you have to meet multiple requirements including extensive training and certifications for members of the Sales, Consultation, and Operations teams.

Hyakuman Kai Elite Dealer

Sharp Imaging and Information Company of America has recognized Rhyme as a Hyakuman Kai Elite Dealer. Sharp awards Hyakuman Kai Elite status to dealers that have shown exceptional sales and sales growth over the past year. Rhyme is part of the 2% of dealers in the United States to receive this status out of over 500 dealers nationwide.

 

MPS Master Elite Sales Team

 

 

Rhyme is an ENX Magazine Elite Dealer

ENX Magazine Elite Dealer

Rhyme has been consistently recognized as an Elite Dealer by ENX Magazine and The Week in Imaging, an achievement that only the top technology dealerships in the country achieve. ENX Magazine judges dealers on a number of criteria including technical service excellence, marketing proficiency, growth initiatives, technology leadership, and industry accolades and philanthropy. ENX Magazine is a monthly publication that’s dedicated to the office technology and document imaging industry, and it serves as a leading integrated resource that brings together industry people, products, and business concepts and strategies for office technology industry professionals.

 

 

Sharp AAA Platinum Level Service Provider

Sharp Imaging and Information Company of America awards dealers with different levels of service with the top-level being AAA Platinum Level. The service team at Rhyme has achieved AAA Platinum Level year to year and continues to strive to be the best. The program recognizes and rewards service organizations for exceeding performance benchmarks, and for implementing industry best practices. In order to receive this status, organizations must show excellence in:

  • Using genuine Sharp parts and supplies
  • Commitment to training
  • Using remote diagnostic technology
  • Timely updating of call tracking tickets
  • Support Sharp’s full line of devices

 

 

Rhyme is a Sharp AAA Platinum Level Service Provider

CERTIFICATIONS & TRAINING

Service technicians at Rhyme have to go through extensive training before being able to service any machine in the field. Service technicians complete this training at manufacturer training locations throughout the country for Xerox, Kyocera, and Sharp devices. The technicians become certified to service all types of devices from each manufacturer including production devices, multifunction printers, and A4 devices. This enables our technicians to perform service accurately and efficiently which in turn reduces any downtime due to service, and increases the amount of time between service visits.