ALCIVIA, formerly Landmark Services Cooperative, is a member-owned agricultural organization, founded in 1933, with four primary lines of business: agronomy, grain, animal nutrition and energy. They offer full solutions to farmers and retail services with energy, liquid propane and convenience stores. They are located in Wisconsin and serve customers in Wisconsin, Minnesota, Illinois, and Iowa.
ALCIVIA previously had multiple vendors for workplace solutions, which made it challenging to coordinate service and delivery across all their locations. With multiple vendors also came many different makes and models of equipment, all under different maintenance agreements. This led to excess and wasted supplies, as well as 40-50 invoices for the CIO to review each month. ALCIVIA needed one vendor that could service all locations and deliver the right technologies, all while consolidating costs with straight-forward maintenance expectations and supply management.
It was often difficult to coordinate service and delivery, as well as field help desk calls, across all twenty locations when they had to go through different vendors for each location.
Having numerous models of devices made it difficult to keep an accurate inventory of supplies and keep track of the different service agreements for each.
With multiple vendors, it was a lengthy process to go over monthly invoices from each and get reporting back for each device.
Workflow Analysis requires the examination of administrative processes to identify whose involved, what role they play in the process, why they’re involved & where this information goes. Once the who, what, why & where are identified, the goal is to improve workflow & thus reduce expense by minimizing manpower involvement. This can only be accomplished with a fierce commitment to organizational improvement & this is the only way we can close the consumption gap between the technology we own & how well it’s utilized.
Rhyme took an inventory of all the equipment ALCIVIA had, then assessed their needs and the different functionalities used at each location and by each department. By aligning the hardware with ALCIVIA's needs, they went from over 100 devices down to 77.
Rhyme implemented a Xerox fleet that meets all of ALCIVIA’s needs and varying functionality requirements for each location. Rhyme manages all maintenance and service, and is a resource for any questions and support across all locations for ALCIVIA, including auto-toner order when low for all devices. Choosing a Xerox fleet, enabled streamlined processes for: Troubleshooting, Standardization for User and Web Interfaces and Print Drivers.
The consolidated billing and reporting resulted in huge time saving gains, estimated at over $3,000 month in labor cost savings.
By aligning the hardware with ALCIVIA’s needs, they went from over 100 devices down to 77.
Standardizing devices made the training process easier for users. ALCIVIA can now grow with the technology and get the most value out of their investment. All users can contact Rhyme directly for any issues that arise and can be serviced by Rhyme rather than going through an internal help desk.
“Consolidating down to one vendor, Rhyme, from the four+ we previously had, streamlined so many processes: logistics, billing, repair, supplies. The biggest gain for us is having one place to call for everything we need.”
- Peter Wolter, Systems Administrator
“The best part about Rhyme is the dedication to our partnership.”
- Don Schlising, Vice President – IT and Marketing