Rhyme Newsroom

Rhyme is proud to announce it has earned the 2026 Nexera Service Excellence Trustmark, a recognition awarded to dealerships that meet or exceed established industry benchmarks for service performance. 

The Nexera Service Excellence Trustmark is awarded following an annual performance audit that evaluates key service metrics across multiple operational categories. Dealerships receiving the Trustmark demonstrate exceptional performance in areas including response times, call-back rates, technician efficiency, territory integrity, parts management, and overall service execution. The recognition reflects Rhyme's ongoing commitment to delivering responsive, reliable support that helps clients maximize uptime and productivity. 

"Our goal is simple: provide our clients with responsive, reliable service that keeps their businesses running efficiently," said Jake Schneider, Director of Services at Rhyme. "Earning the Nexera Service Excellence Trustmark and being ranked among the top service organizations in the country reflects the dedication of our technicians, dispatch team, and support staff who work hard every day to deliver that experience." 

The Trustmark adds to a growing list of service-related achievements for Rhyme. Based on Nexera's independent service performance benchmarking, Rhyme was ranked #5 nationally in 2025 for service performance and operational excellence. Rhyme has also been recognized as a Sharp AAA Platinum Level Service Provider for three consecutive years, a distinction awarded to dealers that demonstrate excellence in service operations, technical expertise, training, and customer support.

Together, these recognitions validate Rhyme's continued investment in technician development, service processes, and customer experience. For organizations that rely on workplace technology every day, strong service performance means faster response times, reduced downtime, and greater confidence that critical business systems remain operational.

"For nearly 140 years, Rhyme has built its reputation on supporting customers long after the sale," Schneider added. "These recognitions reinforce our commitment to providing the dependable service and support our clients expect from us."

About Rhyme

Since 1886, Rhyme has helped organizations throughout Wisconsin and Illinois improve workplace productivity through managed print services, managed IT services, document imaging solutions, cloud communications, office supplies, and business technology solutions.

To learn more about Rhyme's service capabilities and commitment to customer support, contact our team today.