In the highly competitive Office Technology market this award stands apart from the rest because it is awarded to dealerships based on uniform criteria designed to identify achievement in a variety of key customer facing service metrics.
The Office Technology Service Excellence Award from BEI Services Inc. is determined through committing to a full audit of individual technicians and overall service department performance by BEI Services Inc., the nations only unbiased source of service and equipment benchmarking. Only companies that have a proven track record of service excellence in areas that relate directly to customer service, machine performance and overall Service Department efficiency are awarded.
Performance is measured in 11 different service performance areas, centered on analytics and unbiased benchmarks for service excellence that must be obtained. Both current and historical service and equipment performance data is collected to continually monitor and ensure that the customer experience is consistent.
What this means for you as our customer is that you can be confident that our Service Department will:
If you have a positive experience with a Rhyme Service Professional, tell your story at:
Congratulations to our team of Service Technicians, ten of whom are recipients of the prestigious Office Technology Service Excellence Award. Their commitment to success brings success to our vendors, clients and communities.
With Windows 10 support ending in October 2025, now’s the time to plan your upgrade to Windows 11. One of the most important steps in this process is making sure your files, settings, and apps transfer safely to your new device. Fortunately, Microsoft has made it easier than ever with the new Windows Backup tool.