Customer Service/ Dispatcher

Location: Milwaukee, WI           Department: Service Administration           

Type: Full Time           Min. Experience: Mid Level

We are currently seeking an Customer Service/Dispatcher for the Milwaukee Area. This is the perfect opportunity for an individual who has excellent customer service, organization, and enough technical know-how required to prioritize various technical projects, alerts and customer reported issues.

BENEFITS:

• 8 hours of paid time off to volunteer in your community.
• Tuition reimbursement program - If you want to go back to further your education, Rhyme will help with $5k covered per calendar year.
• Comprehensive benefits package that includes: Medical, Dental, Vision, HRA, Life, Disability and 401k (w/ competitive match).
• Annual company events (picnics, holiday parties, and sports outings) to get to know your teammates.
• Rhyme University Training and onboarding plans to prepare you for success.
• A team of talented coworkers who support your efforts and care about your accomplishments.

RESPONSIBILITIES:

• Respond to incoming calls and create electronic service tickets as requested by clients and internal personnel.
• Assign, schedule, and route service calls to appropriate technicians, considering geographic location and skills and knowledge.
• Troubleshoot minor equipment issues, over the phone, with clients to prevent the need for a service call.
• Communicate and follow-up with clients on technician availability and service call scheduling.
• Coordinate parts runs to reduce hold-for-parts calls and increase same-day-completion rate.
• Work with technicians and the Inventory Specialist to order parts not currently in stock.
• Schedule field technicians to provide support for in-house setups and repairs, training, and installs.
• Other duties as assigned.

EXPERIENCE:

• High school diploma or equivalent.
• Excellent customer service and communication skills, both written and verbal.
• Basic computer skills and ability to grasp new technologies.
• Ability to thrive in a fast-paced environment and balance multiple priorities.
• Strong focus and attention to detail.
• Ability to be assertive and direct the work of others.

We offer the finest on-going training programs in the industry and are committed to the growth of our people.

Please send inquiries and resumes to careers@rhymebiz.com

Apply Now!

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