Service Apprentice

We are looking for a motivated Apprentice Field Service Technician to join our Platinum Level Service Team and assist in providing top-notch service to our clients in Wisconsin (areas we are looking for include Tomah/Black River Falls, Fond du Lac, Stevens Point and Janesville).

The Apprentice Program will require travel to our Set Up & Training Facility during the initial onboarding to learn and develop the necessary skillset to do the job. We will cover any costs of travel and pay for commute and drive time. This entry-level role is an excellent opportunity for individuals with mechanical, electrical, and computer aptitude who are eager to start a career in technology. While prior experience in repairing copiers and printers is a plus, we are committed to training individuals who show promise and enthusiasm for the role.

BENEFITS:

Paid time off for volunteering in the community (8 hours annually).
Tuition reimbursement program with up to $5k per calendar year to further your education.
Comprehensive benefits package including medical, dental, vision, HRA, life, disability, and 401k with competitive match.
Annual company events (picnics, holiday parties, and sports outings) to help foster team camaraderie.
Ongoing training and support through Rhyme University to ensure your success in the role.
Work alongside a talented team that cares about your growth and achievements.

RESPONSIBILITIES:

Assist in troubleshooting, diagnosing, and resolving issues on office equipment, including copiers and printers, at client locations.
Support the inspection and preventative maintenance of equipment during service calls to ensure it operates at peak performance.
Accurately document work performed, including parts used and service provided, using our mobile app.
Communicate with dispatch and organize daily service calls using a mobile app.
Assist in maintaining parts inventory by reporting parts used and verifying proper restock.
Travel to various client locations, ensuring excellent customer service and providing timely solutions.
Work under the guidance of experienced technicians while gradually developing technical skills and knowledge.

EXPERIENCE:

High school diploma or equivalent required.
A strong mechanical aptitude and willingness to learn.
Basic computer skills and a desire to expand technical expertise in office equipment repair.
Effective verbal and written communication skills.
Excellent organizational skills and ability to multi-task.
A flexible mindset and ability to adjust to changing job demands.
A valid driver’s license is required.
Previous experience or exposure to repairing copiers, printers, or other office equipment is preferred but not necessary.
Knowledge of Xerox, Sharp, HP, and/or Kyocera products is a plus.