CAREERS

CUSTOMER SERVICE ADMINISTRATOR

The Customer Service Administrator position is responsible for assisting clients with ordering office products, furniture, and special orders. This position will gain an in-depth knowledge in office products items and vendors to be able to properly assist customers and receive the best pricing. This is a full-time position out of our Portage office.

BENEFITS:

• 8 hours of paid time off to volunteer in your community.
• Tuition reimbursement program - didn't finish college or want to go back to further your education, Rhyme will help with $5k covered per calendar year.
• Comprehensive benefits package that includes: Medical, Dental, Vision, HRA, Life, Disability and 401k (w/ competitive match).
• Annual company events (picnics, holiday parties, and sports outings) to get to know your teammates.
• Rhyme University Training and onboarding plans to prepare you for success.
• A team of talented coworkers who support your efforts and care about your accomplishments.

RESPONSIBILITIES:

• Respond to client inquiries regarding office products, furniture, and special orders over phone or email.
• Assist clients with ordering products over the phone, through email, and in person and accurately enter into ordering system (Red Falcon).
• Ability to make product recommendations based on client purchases.
• Process orders within the system to ensure they are placed with the vendor.
• Communicate with multiple vendors to ensure products are purchased at best pricing.
• Research vendors for special order items.
• Collaborate with the Logistics Manager to scheduled orders for delivery.
• Review received orders and report any shortages, overages, or damage to the vendor.
• Process returns by requesting RMAs from vendors and scheduling pick up of product from client locations.

EXPERIENCE:

• Two-Year Associate degree in Business, Accounting, or related field.
• Previous experience in a professional administrative role.
• Basic accounting knowledge and strong math abilities.
• Proficient computer, keyboarding, and data entry skills.
• Strong attention to detail, organization, and multi-tasking skills.
• Professional communications skills, both verbal and written.
• Excel proficiency.